1. Introductory Provisions

These Terms & Conditions (“T&C”) govern the rights and obligations between the seller and the customer when purchasing goods via the online store zelenydrak.cz.

Seller Identification

• Name: Lubomír Vrzal
• Company ID (IČO): 67545963
• Registered office: Čechočovice 99, 675 22 Čechočovice
• Registration: Trade Register – Municipal Authority Třebíč
• E-mail: info@zelenydrak.cz
• Phone: +420 608 678 888
• Bank account: 2700291151/2010
• VAT ID: not a VAT payer
• Brick-and-mortar store address (returns & complaints): V. Nezvala 72/48, 674 01 Třebíč
• Store opening hours: Mon–Thu 14:00–20:00, Fri–Sat 15:00–22:00, Sun closed
• Contact form: [link to be added]

2. Pre-contract Information

1. Product description, price incl. VAT and shipping costs are displayed with the product before placing the order.
2. Order process: select product → cart → details → choose shipping/payment → review → place order. Before placing the order, the customer can review and correct entered details.
3. The contract is concluded at the moment the goods are dispatched to the buyer and an e-mail with dispatch confirmation (including the tracking number) is sent. The automatic cart recap after submission is not an acceptance of the offer. The contract is in Czech and is archived by the seller for 5 years and is not accessible to third parties.
4. The seller is not bound by any codes of conduct.
5. Digital content (e.g., plugins): If delivery of digital content starts based on your prior explicit consent and you have been informed about losing the right of withdrawal, then after delivery you do not have the right to withdraw from the contract pursuant to Section 1837 of the Czech Civil Code. Otherwise, the standard withdrawal rules apply.

3. Prices and Payment

1. Prices are final and include VAT (if the seller is a VAT payer).
2. Payment methods: bank transfer, online card (payment gateway), cash on delivery, cash/card at the store.
3. Any fees for the selected payment method are shown during selection.

4. Shipping, Delivery Times and Costs

1. Shipping methods: Czech Post, Zásilkovna, courier services, personal pickup at the store.
2. Shipping price and estimated delivery times are shown in the cart before placing the order.
3. Upon receipt, we recommend checking the package integrity; if damaged, prepare a damage report with the carrier and contact us without delay.

5. Withdrawal (consumer)

1. A consumer may withdraw without giving any reason within 14 days of receiving the goods.
2. To meet the deadline, it is sufficient to send the notice before it expires. We recommend using the withdrawal form.
3. Send back the goods within 14 days of withdrawal to: V. Nezvala 72/48, 674 01 Třebíč.
4. We will refund all received payments including the cost of the cheapest offered delivery method within 14 days of withdrawal, using the same payment method (unless agreed otherwise). A refund may be withheld until we receive the goods or proof of dispatch.
5. The consumer is responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature and characteristics of the goods.
6. Exceptions pursuant to Section 1837 of the Civil Code (e.g., goods made to order, perishable goods, goods in a sealed package for hygiene reasons once unsealed, etc.).

6. Defective Performance (Warranty)

1. We are liable for defects if a defect appears within 24 months of receipt by a consumer. For business customers, the Civil Code rules apply.
2. Procedure is governed by the Complaints Policy.

7. Out-of-court Dispute Resolution

The body for out-of-court consumer dispute resolution is the Czech Trade Inspection Authority – www.coi.cz. EU ODR platform: ec.europa.eu/consumers/odr.

8. Final Provisions

Legal relations are governed by the laws of the Czech Republic. These T&C are effective as of 29 Aug 2025.

1. Filing a Complaint

File a complaint without undue delay after discovering a defect via one of the following:

• in person: V. Nezvala 72/48, 674 01 Třebíč,
• by post to the same address,
• by e-mail: info@zelenydrak.cz or via the website zelenydrak.cz.

Please attach: order number, contact details, defect description, and preferred remedy.

2. Time Limits and Process

1. We will assess and handle the complaint without undue delay, no later than within 30 days, unless agreed otherwise.
2. Possible remedies: repair, replacement, reasonable discount, withdrawal (refund).
3. You will receive written confirmation of the outcome.

3. What Is Not a Defect

• wear and tear from normal use,
• damage due to improper use or storage,
• mechanical damage after receipt,
• defects caused by unauthorised intervention.

4. Costs and Shipping

In case of a justified complaint, the seller bears the costs. In case of an unjustified complaint, we reserve the right to charge actual incurred costs.

1. Controller & Contacts

Controller: Lubomír Vrzal, ID 67545963 (zelenydrak.cz)
Registered office: Čechočovice 99, 675 22, Czech Republic
E-mail: info@zelenydrak.cz
Phone: +420 608 678 888
Address for correspondence / complaints: V. Nezvala 72/48, 674 01 Třebíč

2. Purposes, Legal Bases, Retention

3. Data Recipients

Carriers, payment gateways, accountant, hosting and IT providers, e-mailing/CRM, public authorities as required by law. Specific entities will be provided upon request.

4. Transfers outside the EU/EEA

We do not transfer personal data outside the EU/EEA unless the recipient meets GDPR conditions (e.g., standard contractual clauses).

5. Data Subject Rights

• right of access, rectification, erasure and restriction of processing,
• right to data portability and to object,
• right to withdraw consent at any time (where processing is based on consent).

Supervisory authority: Czech Data Protection Authority (ÚOOÚ). Send requests to info@zelenydrak.cz.

6. Security

We implement appropriate technical and organisational measures (encryption, access control, backups) considering the risks.

1. Subject and Nature of Performance

By purchasing a digital product (e.g., a WordPress plugin) you obtain a license to use it; no copyright is transferred. Unless expressly stated otherwise, the license is non-exclusive and non-transferable. This agreement is governed by Czech law, in particular Act No. 121/2000 Coll. (Copyright Act) and Act No. 89/2012 Coll. (Civil Code).

2. Scope of License

• The license is granted for the number of websites/domains according to the purchased variant (e.g., 1 site, 5 sites, unlimited within your own projects).
• Time limit: Annual (access to updates and support for 12 months) or Lifetime with no time limit. “Lifetime” means for the product life cycle and its active development by the provider.
• Activation is via a license key; the key is bound to the installation/number of sites per the purchased variant.
• Code modifications are allowed for your own use within the granted license; distribution of derivative works or the plugin itself is not permitted without written consent.

3. Restrictions

• No publishing, sharing, or reselling of the plugin or license keys.
• No circumvention of licensing mechanisms, including attempts at reverse engineering, unless permitted by applicable law.
• The license is non-transferable; transfer to a third party is possible only with the provider’s written consent.

4. Updates and Support

• Updates and technical support are provided for the duration of the annual license or without time limit for lifetime licenses; support scope is described in the product documentation.
• Compatibility is maintained for supported versions of WordPress / WooCommerce and PHP as stated in the documentation.

5. Digital Content and Withdrawal

For digital content delivered online, if delivery starts with your prior explicit consent and you were informed about losing the right of withdrawal, your right to withdraw after delivery does not apply (Section 1837 of the Czech Civil Code). Otherwise, the standard withdrawal rules in our Terms & Conditions apply.

6. Liability, Warranty and Defects

• The provider warrants that the digital product at delivery matches its description and is functional in the declared environment. Rights arising from defects are governed by the Civil Code and consumer protection law.
• The provider is not liable for damage caused by incorrect installation, incompatible configuration, conflicts with other plugins or modifications outside recommended practices.
• For business customers, warranties and damages are limited to the maximum extent permitted by law; indirect or consequential damages are excluded.

7. License Deactivation

In case of a material breach of the license terms, non-payment, misuse of the key, chargeback or refund, the provider may suspend or deactivate the license. Unless the breach is obvious and intentional, the user will be invited to remedy before deactivation.

8. Final Provisions

For matters not covered herein, the Copyright Act and the Civil Code apply. In case of conflict between this agreement and the Terms & Conditions, this agreement prevails for digital products.

1. What Are Cookies

Cookies are small text files stored in your browser. They help ensure website functionality, traffic measurement and personalisation.

2. Which Cookies We Use

• Necessary – ensure site and cart functionality (legal basis: legitimate interest).
• Preferences – remember choices (based on consent).
• Analytics & Marketing – measurement and targeting (based on consent only).

Providers: Google Analytics/Ads, Seznam Sklik, Meta, etc. (the detailed list is shown in the cookie banner).

3. Consent Management

On your first visit we display a cookie banner where you can choose categories. You can change settings at any time via the “Cookie settings” link in the footer.

4. Storage Periods

According to type and provider (from session to months). Specific periods are shown in the cookie banner interface.

Notice for digital content: If delivery of digital content (e.g., a plugin) started with your prior explicit consent and your confirmation that you were informed about losing the right of withdrawal, then after delivery you do not have the right to withdraw under Section 1837 of the Czech Civil Code.

Addressee: Zelený Drak, V. Nezvala 72/48, 674 01 Třebíč

I hereby notify that I withdraw from the purchase contract concluded via the e-shop zelenydrak.cz:

Where to return goods: V. Nezvala 72/48, 674 01 Třebíč. We refund without undue delay, at the latest within 14 days of withdrawal (see Terms & Conditions).